Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds. The player from Greece had requested a withdrawal prior jest to submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time to process and suggested waiting for at least czternaście days before submitting a complaint. Unfortunately, due jest to the player’s lack of response jest to the team’s inquiries, the complaint could not be investigated further and was subsequently rejected. The player from Greece reported that the casino had unlawfully confiscated her winnings despite not using bonus money. She stated that her withdrawal request was canceled after she had been repeatedly asked to provide personal data and photos.
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However, the player did not respond jest to our messages and questions. Consequently, the complaint państwa rejected due owo lack of information. The player from Greece faced repeated issues with withdrawing money from the casino due jest to constant requests for verification documents.
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